Purpose

This Quality Policy sets forth the commitment of Lexington Educational Advisory Domain of Trinidad and Tobago (LEADTT) to achieve and maintain the highest standards of quality in all aspects of its educational and advisory services.

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Scope

This policy applies to all staff, contractors, and partners involved in the planning, development, delivery, and support of LEADTT's educational and advisory services.

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Policy Statement

At LEADTT, we are committed to delivering consistent, high-quality educational solutions and advisory services that meet or exceed the expectations of our learners, clients, and stakeholders.

We commit to:

• Delivering services that consistently meet applicable requirements and client expectations.

• Establishing and reviewing measurable quality objectives aligned with our mission and strategic direction.

• Complying with all relevant statutory, regulatory, and contractual requirements.

• Promoting a culture of quality, accountability, and continuous improvement across all levels of the organization.

• Empowering staff through training, support, and access to tools and systems that facilitate excellence in service delivery.

• Engaging regularly with our learners and stakeholders to assess needs, gather feedback, and improve satisfaction.

• Ensuring that risks and opportunities that can affect conformity and service delivery are identified and appropriately addressed.

• Promoting ethical conduct, environmental awareness, and community service.

• Ensuring that our advisory services are accessible to all individuals regardless of background, ability, or location.

• Placing learners and their learning outcomes at the core of all services and decisions.

• Designing learning opportunities that are relevant, inclusive, and accessible to all.

Management Commitment

Top management is fully committed to the implementation and continual improvement of the Quality Management System (QMS). This includes integrating quality management into organizational processes and ensuring the resources necessary for success are available.

We are committed to continuous improvement in the effectiveness of our Quality Management System through regular internal audits, management reviews, feedback analysis, and corrective/preventive actions.

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Communication

This Quality Policy is communicated, understood, and applied throughout the organization and made available to relevant interested parties, including clients and learners.